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When you think of complex workflows, running 45 digital restaurants out of the same kitchen is not one most would – or want to – consider tackling. How do you manage and track quality, consistency, compliance, and financial metrics across so many storefronts that are open 22 hours per day, 365 days a year, when "Food at the speed of life” is your company mantra?
The answer for Kinetic Eats, a Los Angeles-based delivery-first food ecosystem, is Intellistack Streamline. This easy-to-use process automation platform helps them build secure, efficient workflows. Their operations run smoothly, and their sensitive information stays protected.
Kinetic Eats is not like the legacy restaurant industry. It’s a delivery-first restaurant – or rather, 45 digital restaurants, all appealing to their own demographics and psychographics, operating very long hours. “It was important that we weren’t forced to fit our business into a generic framework,” said Alan Moore, CEO of Kinetic Eats.
“Instead, we crafted this new system to our exact specifications, leveraging our existing tech stack and even consolidating some previously disparate tools, freeing up resources to fund Intellistack Streamline."
A Painfully Fragmented Tech Stack
Before Intellistack Streamline, Kinetic Eats ambitiously signed up for a wide range of technologies and middleware for order generation, back-office management, communications, and dashboards in an effort to optimize its highly repetitive, predictable, and structured daily operations.
Some worked, some didn’t, but none offered a simple way to provide a meaningful consolidated morning report, so senior management would manually gather the information from multiple sources into a spreadsheet and then email a screenshot to the team. Emails that would vanish into the ether, with many unread, key actions missed, and vital intelligence ignored. Exacerbated by the latest reality that many of the team don’t even use email.
Today, Intellistack Streamline generates an AI-powered, automated, recursive, iterative reporting matrix, curating and interpreting vital business information from:
- 4 delivery platforms (Uber Eats, DoorDash, Grubhub and EZCater)
- Square point-of-sale for payments, menus, and kitchen management
- Deliverect digital order aggregation system
- Homebase for HR
- QuickBooks for bookkeeping and payroll
- Loop AI for dispute management, sales tracking, and marketing/promotional ROI
- MLPearl for phone calls/SMS
These systems were walled gardens of data that lacked centralization and connection. But through Intellistack Streamline, Kinetic Eats connected those separate and disparate data sources and developed a hassle-free reporting matrix that gives the team the information they need to successfully operate their unique business model.
Crucially, this wasn't a generic, off-the-shelf solution. Alan Moore, CEO of Kinetic Eats, emphasized that they “designed and built their very own customized reporting to their own specifications and actionable needs.” They didn't try to fit their business into someone else's framework. Instead, they tailored Intellistack Streamline to leverage their existing tech stack, maximizing their current investments. “And, the platform’s capability to handle multiple languages is vital for effectively supporting our diverse team.”
In fact, by integrating functionality that previously required Loop AI for sales tracking and promotional ROI, they consolidated tools and freed up resources to fund the Intellistack Streamline implementation. This customized approach allowed Kinetic Eats to move beyond fragmented data and human-led management, resulting in greater efficiency, accuracy, and a significant boost to their bottom line.
“Intellistack Streamline takes our mountains of data and presents only what’s absolutely relevant to us, highlighting high-impact anomalies, prompting responses and accountability day in and day out,” explains Ken Scott, Chief Development Officer.
Kinetic Eats’ business succeeds if they accept an order in 5 minutes, cook within 15, hand off to the driver in 5, and deliver to the customer in 30 minutes. All the while, maintaining a storefront 4.5-star rating or more. This is driven by the strict workflow and performance criteria used by the “3Ps” (third-party delivery platforms, such as Uber Eats, Grubhub, Postmates, and DoorDash).
Business-Changing Workflows and Reports Keep Tight Control on Costs
“The matrix and reporting are amazing at showing high-impact outliers,” says Ken. “If something such as labor costs appears much lower than expected, we know something is wrong. The AI spots the outliers very quickly and prompts management to zero in on what’s going on.”
Intellistack Streamline allows Kinetic Eats to:
- Centralize data securely across multiple data sources for a unified view of operations
- Automate workflows to ensure accountability, adherence, and compliance to key processes, rules, and regulations
- Provide timely visibility through automated reporting and proactive iterative follow-up
The company needed a way to hold their teams accountable and to know that they actually did the work. A classic example is temperatures in refrigerators. The Health Department comes in at random times, and if the temperature in the refrigerator or the freezer is wrong, the company gets marked down for it.
Even though it sounds like a simple thing to check every day, it’s one of the easiest items to forget in a busy kitchen. This is why the company is excited to deliver bi-directional and recursive adherence to regulations. Intellistack Streamline and AI never forget, and are always on point.
“Intellistack Streamline literally saves us dollars every day, directing and managing the team recursively seeking out high-impact anomalies for the team to address,” claims Alan Moore. “We also have fewer order disputes and fewer canceled orders, plus we’re more efficient with our payroll.”
He further emphasizes the critical impact on their bottom line, explaining, "in the fast-paced, high-volume delivery restaurant business, we operate on razor-thin margins. Every single percentage point matters immensely. Even a seemingly small reduction in food waste, a minor improvement in order processing time, or a slight decrease in canceled orders can translate into a substantial financial gain.”
Improved Operational Efficiencies Produce Increased Profit Margins
Even though the platform just launched in March 2025, by mid-April, Kinetic Eats had its first phase of Intellistack Streamline up and running and is projecting significant financial improvements. The team expects their projected store margins to improve from 10% to 15%. They also anticipate their annual cash flow to increase at each location by almost $100K.
“On our best day ever, we hoped to get a 10% margin out of what we do,” says Alan. “This is why every cent matters, every canceled order hurts, and every additional increase on products is painful. When we reduce our costs and lower our canceled and disputed orders, that money goes straight to the bottom line.”
With Intellistack Streamline, Ken and Alan were able to drive greater accountability, improve efficiency, and optimize resource allocation, directly contributing to improved margins and financial success. Importantly, this was achieved by designing a system tailored precisely to Kinetic Eats' unique operational needs, rather than trying to fit into a generic framework. By leveraging their existing tech stack and consolidating functionality from Loop AI for sales tracking and promotional ROI, they not only maximized their current investments but also freed up resources, effectively helping to fund the Intellistack Streamline implementation itself.
