Death benefit claims processing
A financial services organization modernizes death benefit claims processing that was previously NIGO (Not in Good Order) by automating beneficiary intake, document collection, and final document execution through Intellistack Streamline.
Problem
Death benefit claims require beneficiaries to navigate a highly manual, disjointed process to complete and return required documents. The existing workflow relies on physical mail, resulting in incomplete submissions 51% of the time, repeated outreach to beneficiaries for missing information, and extended processing timelines. Claims operations teams lack visibility into submission status and struggle to provide a compassionate, efficient experience during a difficult time for customers.
Solution
Intellistack Streamline creates a seamless digital experience for death benefit claims. Beneficiaries access an intelligent form that guides them through required information, validates inputs in real-time, and prompts for necessary supporting documents. The workflow automatically generates claim documents prefilled with submitted data, routes them for eSignature, and notifies the claims operations team upon completion. Business rules embedded in the form logic ensure all required fields and documents are collected before submission, eliminating the need for follow-up requests.
Benefits
- Faster claims resolution
- Reduced incomplete submissions
- Improved beneficiary experience
- Lower operational overhead
- Greater visibility into claims status
- Seamless document execution
