Patient referral for DME
A healthcare clinic digitizes the final phase of DME (Durable Medical Equipment) orders with Intellistack Streamline so patients confirm payments and equipment details electronically while staff track order status and fit confirmation. Intellistack Streamline connects to EHR systems to sync patient, clinical, or operational data.
Problem
DME orders are completed through a mix of paper forms, phone calls, and manual status tracking. Patients receive fragmented instructions, staff re-enter data into multiple systems, and there is limited visibility into whether non-covered costs are paid and equipment has been received and fitted correctly.
Solution
Intellistack Streamline provides a secure digital workflow where patients review DME details, confirm non-covered costs, and submit required forms online. The system pre-populates data from the EHR, routes submissions to the appropriate patient services staff, and writes final information back to operational systems, enabling end-to-end tracking from order to delivery and fit confirmation.
Benefits
- Quicker progression to delivery
- Clearer visibility into confirmations
- Less manual outreach and follow-up
- Smoother patient experience
- Stronger billing documentation
- Improved equipment tracking
